Terms & Conditions

Insider Croatia provides digital educational and informational guides designed to help foreigners learn basic Croatian and better understand everyday life, work, culture and lifestyle in Croatia.

Our products are provided for general educational and informational purposes only.

All products sold through Insider Croatia are digital products, primarily provided in PDF format. No physical product will be shipped unless explicitly stated otherwise.

After successful payment, customers will receive access to the purchased digital product through the method specified at checkout, such as an immediate download link or email delivery.

You are responsible for providing a valid email address and ensuring that your device can open and read PDF files.

All prices are displayed in euros (€), unless otherwise stated.

The total price payable will be clearly displayed before completing your purchase. Any applicable taxes will be handled according to relevant legal and payment-processing requirements.

Payments are processed securely through third-party payment providers. Insider Croatia does not directly store full payment card details.

When you purchase an Insider Croatia guide, you receive a limited, non-exclusive, non-transferable licence to use the product for your own personal use.

You may not:

• Copy or reproduce the guide for commercial purposes.
• Share the purchased PDF with other people.
• Upload the guide to websites, cloud-sharing platforms, social media groups, forums or file-sharing services.
• Resell, redistribute or sublicense any Insider Croatia product.
• Remove copyright notices or branding.
• Use substantial parts of the content to create or sell a competing product.

Each purchase is intended for one individual user unless a separate business, employer, recruitment agency or group licence has been agreed in writing.

All original content, text, branding, design elements and educational materials published by Insider Croatia are protected by applicable intellectual property laws.

Purchasing a product does not transfer ownership of the intellectual property to the customer. It only provides the customer with permission to use the purchased material under the terms described above.

We make reasonable efforts to ensure that the information provided in our guides is accurate and useful at the time of publication.

However, laws, salaries, minimum wages, taxes, healthcare procedures, transport systems, prices, government services, employment rules and other information may change over time.

Customers should always verify important or time-sensitive information with the appropriate official Croatian authority or qualified professional.

Insider Croatia guides are practical educational resources. They are not official Croatian language courses or recognised qualifications and do not replace professional language instruction.

The content does not constitute legal, immigration, financial, employment, tax or medical advice.

We aim to keep our website and digital products available and accessible. However, temporary interruptions may occur due to maintenance, technical issues or circumstances outside our reasonable control.

If you experience a genuine problem accessing a purchased product, please contact us at hello@insidercroatia.com.

Refund requests are handled according to our Refund Policy.

Where permitted by applicable law and subject to the conditions described in that policy, refund requests must be submitted within 24 hours of purchase.

You may not use the Insider Croatia website or its products for unlawful, fraudulent or abusive purposes, or in any way that infringes the rights of Insider Croatia or third parties.

To the fullest extent permitted by applicable law, Insider Croatia is not responsible for losses or damages resulting from reliance on general information contained in our guides, changes in official rules or procedures, third-party services, or decisions made based solely on our educational content.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

We may update these Terms and Conditions from time to time. The latest version will always be published on this website with the relevant update date.

For questions about these Terms and Conditions, please contact:

Email: hello@insidercroatia.com