Refund Policy

Once your order is completed and the digital guide is delivered, you retain lasting access to that content. For this reason, we do not provide refunds, cancellations or exchanges after purchase.

By completing your purchase, you acknowledge that you are buying digital content with immediate delivery and that the sale is final.

Travel planning is personalised and begins only after your request is accepted, the scope, fee and delivery expectations are agreed by all parties, and payment is completed through the private one-time Stripe Payment Link sent by email.

Because work begins after payment and the service is prepared specifically for your trip, the Personal Travel Planner fee is non-refundable once paid. This also applies if you later cancel your trip, change your plans or decide not to use the itinerary.

Attraction tickets and other third-party services are subject solely to the relevant provider's cancellation and refund policy. Insider Croatia cannot guarantee that a third-party purchase will be refundable.

Where a provider issues an eligible refund, any non-refundable fees or charges imposed by that provider or payment processor may be deducted.

Guides are sent to the email address provided at checkout shortly after successful payment. Please check your inbox and spam or junk folder if you do not see the email within a few minutes.

If you have a genuine delivery problem (for example, the email never arrived or the file will not open), contact us and we will do our best to help you access the guide you purchased. Resolving a delivery issue is not a refund.

Although we do not offer refunds, we genuinely value your feedback. If something in a guide could be clearer, more useful or improved, we would love to hear from you.

Your comments help us make Insider Croatia better for future customers. Please write to hello@insidercroatia.com with the subject line: Feedback – Insider Croatia.

For delivery help, travel planning questions or feedback, contact:

Email: hello@insidercroatia.com